Terms & Conditions

Last updated: 18 Aug 2025

The Basics

These terms apply when you use joewills.com, buy our digital products, or work with us on consultancy projects. By using our services, you're agreeing to these terms.

Joe Wills Ltd ("we", "us", "our")
You ("client", "customer", "your")

Our Services

We provide:

  • AI consultancy and training

  • Digital products and resources

  • SEO consultancy and audits

  • Related digital marketing services

Consultancy Services

How it works:

  • We'll agree project scope and fees before starting

  • You'll provide necessary access and information for us to do our work

  • We'll deliver services professionally and on schedule

What's included:

  • The specific deliverables we've agreed

  • Professional advice and recommendations

  • Support during the project period

What's not included:

  • Implementation (unless specifically agreed)

  • Ongoing support after project completion

  • Third-party tool costs

Digital Products

When you buy:

  • You get instant access upon payment

  • All sales are final (unless product is faulty)

  • You receive a license to use, not ownership

  • Products are for your use only - no sharing or reselling

Usage rights:

  • Use products for your own business

  • Cannot redistribute, resell, or share access

  • Cannot claim ownership or authorship

  • Must keep any copyright notices intact

Payment

  • Prices shown exclude VAT where applicable

  • Payment by card, PayPal, or bank transfer

  • Consultancy invoices due within 30 days

  • Late payments may incur interest at 3% above base rate

Intellectual Property

Our content:

  • We retain ownership of our methodologies, frameworks, and materials

  • You get a license to use delivered work for agreed purposes

Your content:

  • You keep ownership of your data and materials

  • You grant us permission to use them for project delivery

  • We can reference the project type in our portfolio (unless agreed otherwise)

Confidentiality

We both agree to:

  • Keep confidential information private

  • Only use it for project purposes

  • Not share with third parties (except as needed for delivery)

Cancellations and Refunds

Consultancy:

  • Either party can cancel with 30 days written notice

  • You pay for work completed up to cancellation

  • Deposits are non-refundable

Digital products:

  • 28 days refund policy once downloaded

  • Report issues within 14 days

Liability

We're responsible for:

  • Providing services with reasonable skill and care

  • Keeping your data secure

  • Fixing any errors in our digital products

We're not liable for:

  • Loss of profits or business

  • Implementation results beyond our control

  • Third-party tools or services

  • Amounts exceeding project fees

Warranties and Disclaimers

  • Services provided "as is" with no guarantees of specific results

  • AI and SEO outcomes depend on many factors outside our control

  • We don't guarantee rankings, traffic, or revenue improvements

  • Results vary based on implementation and market conditions

Termination

We can suspend or terminate services if:

  • Payment is overdue

  • You breach these terms

  • You misuse our services or products

General Terms

  • These terms are governed by English law

  • Disputes handled by English courts

  • Changes to terms communicated via email or website

  • If any part is unenforceable, the rest still applies

Contact Us

Questions about privacy? Get in touch.

Joe Wills Ltd is a company registered in England and Wales with company number 07455058.