Terms & Conditions
Last updated: 18 Aug 2025
The Basics
These terms apply when you use joewills.com, buy our digital products, or work with us on consultancy projects. By using our services, you're agreeing to these terms.
Joe Wills Ltd ("we", "us", "our")
You ("client", "customer", "your")
Our Services
We provide:
AI consultancy and training
Digital products and resources
SEO consultancy and audits
Related digital marketing services
Consultancy Services
How it works:
We'll agree project scope and fees before starting
You'll provide necessary access and information for us to do our work
We'll deliver services professionally and on schedule
What's included:
The specific deliverables we've agreed
Professional advice and recommendations
Support during the project period
What's not included:
Implementation (unless specifically agreed)
Ongoing support after project completion
Third-party tool costs
Digital Products
When you buy:
You get instant access upon payment
All sales are final (unless product is faulty)
You receive a license to use, not ownership
Products are for your use only - no sharing or reselling
Usage rights:
Use products for your own business
Cannot redistribute, resell, or share access
Cannot claim ownership or authorship
Must keep any copyright notices intact
Payment
Prices shown exclude VAT where applicable
Payment by card, PayPal, or bank transfer
Consultancy invoices due within 30 days
Late payments may incur interest at 3% above base rate
Intellectual Property
Our content:
We retain ownership of our methodologies, frameworks, and materials
You get a license to use delivered work for agreed purposes
Your content:
You keep ownership of your data and materials
You grant us permission to use them for project delivery
We can reference the project type in our portfolio (unless agreed otherwise)
Confidentiality
We both agree to:
Keep confidential information private
Only use it for project purposes
Not share with third parties (except as needed for delivery)
Cancellations and Refunds
Consultancy:
Either party can cancel with 30 days written notice
You pay for work completed up to cancellation
Deposits are non-refundable
Digital products:
28 days refund policy once downloaded
Report issues within 14 days
Liability
We're responsible for:
Providing services with reasonable skill and care
Keeping your data secure
Fixing any errors in our digital products
We're not liable for:
Loss of profits or business
Implementation results beyond our control
Third-party tools or services
Amounts exceeding project fees
Warranties and Disclaimers
Services provided "as is" with no guarantees of specific results
AI and SEO outcomes depend on many factors outside our control
We don't guarantee rankings, traffic, or revenue improvements
Results vary based on implementation and market conditions
Termination
We can suspend or terminate services if:
Payment is overdue
You breach these terms
You misuse our services or products
General Terms
These terms are governed by English law
Disputes handled by English courts
Changes to terms communicated via email or website
If any part is unenforceable, the rest still applies
Contact Us
Questions about privacy? Get in touch.
Joe Wills Ltd is a company registered in England and Wales with company number 07455058.